Siebel Order Management Guide Addendum for Industry Applications > Order Management in Siebel PRM >

About Order Management in Siebel PRM

Siebel PRM allows your partners to resell or purchase your organization's products. It also allows partners to communicate and collaborate with your organization. For more information about Siebel PRM, see Siebel Partner Relationship Management Administration Guide.

This chapter focuses on the user interfaces and workflows that are unique to the PRM module implementation of Order Management.

PRM order management processing has been enhanced to provide support for two different types of partner users within the PRM module:

• Standard Partner Commerce User. This partner end user uses the shopping cart view to purchase product and services for their customers or for their organization. This Order Capture interface is similar to the one utilized in the eSales applications and is designed for simplicity and ease of use and is most appropriate for business to consumer transactions. The Standard Partner Commerce user has access to the product catalog and Advisor.
• Power Partner Commerce User. This partner end user uses the same quotes and orders modules used by employees. This role is meant to support the partner end user who is assisting customers in meeting their specialized needs.

These variations from standard PRM functionality are described in detail in:

• Order Management with Standard Partner Commerce
• Power Partner Commerce Order Management
• Order Management Workflows for PRM