Siebel Order Management Guide Addendum for Industry Applications > Order Management in Siebel PRM >
Power Partner Commerce Order Management
This section provides information about how Power Commerce users create quotes and orders. The Power Commerce user works with an interface similar to the quote and order screens of employee applications, such as Siebel Communications or Siebel Media Call Center. This order-entry interface gives the user full access to the Quotes and Orders modules used by employees.
NOTE: The processes and procedures using the Quotes and Orders modules are outlined in the Employee Use of Order Management. chapter of this guide.
The Power User is able to help customers who required more assistance. For example, in helping an existing customer, a Power Commerce user may require access to customers account to compare customers existing entertainment service package to new service offering to upgrade their existing service.
After identifying the customer and accessing the customers account, the Power Commerce user can launch Advisor to analyze the needs of the customer and recommend product and service packages. The Power Commerce user then can create a quote and fax, email, or mail it to the customer.
At a later date, the customer may call again to add or delete items from the order, or get additional comparative information. The Power Commerce user can access the appropriate screens based upon the status of the order. Whether the order is pending or complete, the Power Commerce user can generate a quote and order based on the customer's new requirements.
A Power Commerce user typically manages customer quotes and orders using the following procedures, which are detailed in Employee Use of Order Management.