The other chapters of this book focus on how to share information with your partner. This chapter focuses on tools you would use to track information about your partners, to train your partners, and to communicate with your partners.

As part of your relationship with partners, you can use Siebel PRM to train partner employees, certify partner companies, plan partner management activities, measure performance of partners, and keep other records about your partners.

The last part of the chapter focuses on using Siebel PRM to communicate with your partners or prospective partners.