Siebel Partner Relationship Management Administration Guide > Managing Sales > Scenarios for Collaborative Selling >

A Customer Transfers a Shopping Cart From the Brand Owner's Web Site to a Partner

Shopping cart transfer is used by companies that want to make sales through their own Web site but that want distributors, authorized resellers, or other partners to fulfill the orders. The customer can use Siebel eSales on your Web site to create a shopping cart. Then the customer can transfer the shopping cart to a partner's site for fulfillment.

This scenario consists of the following steps:

• Step 1. The brand owner sets up a Web site to sell to customers.
• Step 2. A customer makes a purchase at the brand owner's Web site.
• Step 3. A partner fulfills the order.

Step 1. The Brand Owner Sets Up a Web Site to Sell to Customers

Before customers can use shopping cart transfer, the brand owner must:

• Set up a Web site to sell products or services to customers.
• Set up the Applications Services Interface (ASI) for shopping cart transfer.

In this scenario, the brand owner creates the Web site where customers make purchases. Partners who fulfill orders do not need to have Web sites used to sell to customers.

The brand owner may set up this Web site using Siebel eSales. For more information, see Siebel eSales Administration Guide.

Shopping cart transfer uses Siebel's Applications Services Interface to integrate the brand owner's and the partner's order systems. The partner does not need to use Siebel Partner Portal to track and fulfill orders.

For information about setting up the ASI for shopping cart transfer, see Setting Up Application Services Interfaces.

Step 2. A Customer Makes a Purchase at the Brand Owner's Web Site

Customers make purchases at this Web site as they would at any Web site, by browsing the catalog and adding items to the shopping cart. The Web site displays an approximate price for the products or services they are ordering.

When they are ready to buy, customers click the Transfer Cart button and choose the partner who will fulfill the order. Then they see the exact price that partner will charge for their order.

To make a purchase using shopping cart transfer

1. The customer browses the catalog at the brand owner's Web site and adds products or services to the shopping cart.
2. The customer clicks Transfer Cart.

   A list of partners who can fulfill the order appears.

3. The customer selects a partner to fulfill the order.

   A screen appears to allow the customer to confirm the order, with the exact price that the selected partner will charge.

4. The customer confirms the order.

Step 3. A Partner Fulfills the Order

After the shopping cart is transferred, it appears as an order in the partner's order management system. The partner company fulfills this order as it would any other order.