Pricing Administration Guide > Setting Up Attribute-Based Pricing >

Troubleshooting Attribute Pricing Adjustments

If there are errors in attribute-adjusted prices, to track down their source, you can:

• Determine which price list the user was using. To track down the price list for a user you may need that user's login ID and login information (date and time). If the user is a sales agent, then you also need any details about the buyer that might change the price list used.
• Look up the original list price for the product. In the Price List screen, select the price list that the user was using, and look at the Price List Line Item record for the product. Note whether the start price includes attribute pricing adjustments.
• Determine whether there was a promotional price for the product. Look in the price list to see if there is an entry in the Promotional Price field. If there is one, the attribute-based adjustment is applied to the promotional price, not the list price.
• Determine whether there was a deal-based price for the product. Display the quote or order and click the Deals view tab. If there is a deal-based price, the attribute-based adjustment is applied to the deal-based price, not the list price or promotional price.
• Determine whether there was a volume discount or pricing model for the product. Look at the Line Item Detail view to see if there was a volume discount. Look at the Pricing Engine Log file to see what volume discount and pricing model price adjustments have been applied. If these exist, they are applied to the attribute-based price after it is calculated.
• Identify the attribute pricing table that was used. In the Price List screen, look at the Attribute Pricing field of the Price List Line Item record for the product.
• Display this attribute pricing table. In the Attribute Pricing view, select the table header.
• Find the price adjustment item that was used. Look at the product attributes the user selected, and compare them with the attributes in the price adjustment item rows in the attribute pricing table, until you find a match.
• Correct the error. If there is an error in the price adjustment item, correct it.