Siebel Public Sector Guide > Managing Health Threats and Response >
Managing Calls on Suspected Health Threats
Public health call center agents accept inbound calls that appear as a flashing icon on the CTI toolbar. After accepting the call, the agent creates the service request and captures details about the call. This topic is a step in the Process of Managing Public Health Cases. To manage health threat calls
- Navigate to the Service screen > Service Request List view.
- In the Service Requests list, create a new record and add details, including a Summary of the call, and the Last Name of the caller.
- Expand the Service Request form using the show more button.
- In the Other Information section of the form, associate a Disease with the record, as well as any additional necessary details.
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