Siebel Public Sector Guide > Managing Investigative Cases > Creating an Incident Report >

Adding Details to an Incident

An agency investigator or call center employee can add more detail to an incident record by specifying suspects and groups that may be associated with the incident and using the Attachments and Notes views to add documents and other external media to the record. Using the Activities view, the investigator can provide a history of actions performed to resolve the incident.

This task is a step in Process of Managing Investigative Cases.

To add details and supporting documentation to an incident

1. Navigate to the Incidents screen > Incidents Home view.
2. Search for the Incidents, and in the incident record click the link in the incident Name field.
3. From the Incident form, click the appropriate view tab and create a new record.

   The following table describes some of the views.

   View	Description
   Activities	If an incident requires follow up activities, use this view to create investigative tasks with alarms and assign each activity to a team member. Typical activity types are arrest, diagnosis, communication, subpoena, surveillance, and so on. Use the Activity Type field to further define the activity. Use the Employees field to specify each team member assigned to the activity. Selecting the Primary field for an employee record identifies the lead individual on the team.
   Attachments	Use this view to associate documents, images and other media with the incident. Use the Comments field to describe the attachment.
   Groups	Use this view to associate existing Group records with an incident or create a new group record. You can associate more than one group with an incident.
   Notes	Use this view to add information such as directions to the incident site and references. Select Public to make the note will be available to team members and Private if the note is not shared.
   Suspects	Use this view to associate existing Suspect records with an incident, or create a new suspect record. You can associate more than one suspect with an incident. To indicate that a suspect is the primary individual of interest, click the Primary field in the record.