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Verifying Network Connectivity for the Siebel Server Machine

The Siebel Server must have network access to other Siebel Enterprise components, such as the Siebel Gateway Name Server, and the Siebel Database server. Use the following procedure to verify that the Siebel Server can access the Siebel Enterprise.

For information on verifying network connectivity for DB2 UDB for z/OS and OS/390, see Implementing Siebel eBusiness Applications on DB2 UDB for z/OS and OS/390.

To verify network connectivity for the Siebel Server

1. Verify network connectivity to the Siebel Gateway Name Server and Siebel Database Server from the Siebel Server machine, using the test utility for your network type.

   For TCP/IP networks, use the ping utility to verify network connectivity to the Siebel Database Server and Siebel Gateway Name Server.

2. Verify connectivity to the Siebel Database Server:
   • Oracle. Use the tnsping utility and Net8 or Net9 database alias, as appropriate to your database, from a Command Prompt window to make sure that you can connect to the database, using the network connect string that you defined.
   • DB2 UDB for Windows and UNIX. Open a db2 command window to make sure that you can connect to your database.
   1. Enter:

   db2 connect to database_alias user user_ID using password

   where:

   database_alias = Your database alias

   user_ID = A valid user name on DB2

   password = The appropriate password for that user_ID is in the preceding example

   If your connection is valid, you should see a message that looks like the following:

    The connection test is successful
   
    Database Server      = DB2/AIX|Solaris x.x.x
    SQL authorization ID = SADMIN
    Database alias        = NAME

    If your connection is not valid, verify your configuration.

   2. To close the connection, type db2 terminate.
3. Provide a network connection from the Siebel Server to the file system.
4. Verify that the file system directory is visible and that the Siebel service owner account can copy files to and from it.

   If you are clustering the Siebel File System, use the Network IP resource or Network Hostname Resource assigned to that Cluster File Share.