LANDREWS

Louise Andrews / Call Center Agent

Healthcare Call Center

HC Agent - Call Center

Andrews works for health plan; handles member and provider service calls.

TWATSON

Tom Watson / Group Sales Rep

Healthcare Sales

HC Sales Rep - Group

Watson works for health plan; collaborates with agents and brokers on group sales.

WWU

Wendy Wu / Health Insurance Broker

Agent Portal

HC Broker

Wu works for a partner organization (insurance agency or brokerage).

JJUDD

Jerry Judd / Accountant

Customer Portal and Enrollment Portal

Web Corporate User

Judd is a health plan member.

SREED

Sheila Reed / Benefits Administrator

Group Portal

HC Administrator - Employer Group

Reed works for an employer group or TPA (Third-party administrator).

BGRANT

Bob Grant / Visit Coordinator

Provider Portal

HC Doctor Assistant - Provider Portal

Grant works at a physicians office or clinic.

FMILLER

Fred Miller / Vice President, Marketing

Marketing

FIN Analyst - Marketing

Miller uses Siebel Marketing and Siebel Analytics to evaluate important business drivers and to determine what marketing campaigns need to be created and executed.