Table 33. Demo Users for Siebel Financial Services: Healthcare
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LANDREWS |
Louise Andrews / Call Center Agent |
Healthcare Call Center |
HC Agent - Call Center |
Andrews works for health plan; handles member and provider service calls. |
TWATSON |
Tom Watson / Group Sales Rep |
Healthcare Sales |
HC Sales Rep - Group |
Watson works for health plan; collaborates with agents and brokers on group sales. |
WWU |
Wendy Wu / Health Insurance Broker |
Agent Portal |
HC Broker |
Wu works for a partner organization (insurance agency or brokerage). |
JJUDD |
Jerry Judd / Accountant |
Customer Portal and Enrollment Portal |
Web Corporate User |
Judd is a health plan member. |
SREED |
Sheila Reed / Benefits Administrator |
Group Portal |
HC Administrator - Employer Group |
Reed works for an employer group or TPA (Third-party administrator). |
BGRANT |
Bob Grant / Visit Coordinator |
Provider Portal |
HC Doctor Assistant - Provider Portal |
Grant works at a physicians office or clinic. |
FMILLER |
Fred Miller / Vice President, Marketing |
Marketing |
FIN Analyst - Marketing |
Miller uses Siebel Marketing and Siebel Analytics to evaluate important business drivers and to determine what marketing campaigns need to be created and executed. |