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Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools > Installing the Siebel Web Server Extension > Troubleshooting Siebel Web Server Extension InstallationThis section provides suggestions for troubleshooting problems you may encounter when installing the Siebel Web Server Extension. Problem: After installation, when launching the Siebel Web Client, a message appears, stating: Cause: Virtual directories were not installed or configured properly. Solution: Use the following procedure to resolve the problem.
Problem: Your Siebel application hangs or times out. Cause: Appropriate parameters are not available within the [default] section of the eapps.cfg file for the Siebel eBusiness Application. Solution: Make sure that the defaults section of the eapps.cfg file contains valid username, HTTPPort, and HTTPSPort values. Problem: After stopping the IIS Administration Services, an error message appears: The service did not respond to the start or control request in a timely fashion Cause: Stopping the IIS Administration Service from Component Services in the Windows Control Panel creates an error. Solution: Open a DOS command window and issue the following command to release all resources used by services, such as inetinfo.exe and dllhost.exe: If, after doing this, you still cannot start the Siebel applications, you must restart the machine. Problem: Inability to access the Web client. The browser status bar may display errors, such as Solution: Grant the IWAM and IUSR user accounts write permission to the SWEAPP_ROOT directory. Problem: After installation, when launching the Siebel Web Client, the login page does not display properly. For example, images may be missing. Cause: The user who installed the SWSE plug-in does not have proper permissions to the SWEAPP_ROOT\public\lang directory. Solution: Grant read, write, and execute permissions to this user. |
Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools |