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Associating Templates and Solutions with Categories

To create a template, see Siebel eMail Response Administration Guide. For information about creating and storing solutions, see Siebel Communications Server Administration Guide.

To associate solutions or response templates with categories

1. Navigate to Site Map > Catalog Administration, and select a catalog.
2. Locate your catalog name, then click the catalog name link.

   The Categories screen appears.

3. Click either the Solutions view tab, or the Response Templates view tab.
4. Click New to add solutions or response templates.

   NOTE:  Solutions and templates must have been previously created to be added to categories.