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SMQ Outbound Activity to One Recipient

Figure 6.  SMQ Outbound Activity to One Recipient Workflow

As seen in Figure 6, the SMQ Outbound Activity to One Recipient workflow is based on the Action business object, and is an outbound workflow defined for a mobile service technician. The workflow creates a server outbound data message containing the information about a dispatched activity and send the message through the Store-and-Forward Messaging.

The main process properties include Application Name, Message Object Name, and Message Recipient. The Application Name and Message Object Name must be defined in the Administration- Store-and-Forward > Store-and-Forward Applications view.

This workflow contains the following steps:

1. Create Message History: This step creates a message history record in the message history table and sets the message status to Pending.
2. Calculate Delay: The workflow may be put to sleep if a Start to Send parameter is being specified in the Store-and-Forward Timeout Administration view.
3. Generate Data Message: This step takes the message object ID as well as the related business object name and extracts the related data to construct a server outbound data message.
4. Format Message: This step takes the data extracted and formats it to a well-formed XML document.
5. Send Message: This step sends the XML document into the user's server outbound queue.
6. Wait for delivery ack: This step waits for an acknowledgement from the MQe queuing system, which indicates whether the message reaches the targeted handheld device.
7. Check Message Status: This step checks the message status. If the status of the message has been changed to Client-Received, the message has arrived at the client side.
8. Dispatch Failure: If the status of the message is something else, this step sets the status of the activity record to Dispatch Failure.