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SMQ Outbound Activity to Team

Figure 8.  SMQ Outbound Activity to Team Workflow

As shown in Figure 8, the SMQ Outbound Activity to Team workflow also uses the SMQ Outbound Activity to One Recipient workflow as a subworkflow. Some customers may need to send the same activity record to all the service technicians on the same team. This workflow shows how it can be achieved in the following two steps.

1. Get Team Recipients: The input argument TeamField specifies a multivalue field to derive the set of recipients. Currently the input argument is set to Owned By.
2. Run Workflow for Team: The input argument ProcessName specifies the workflow to be run for every technician in the team. This argument is set to SMQ Outbound Activity to One Recipient.