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Configuring Workflow Policies for Training Email Notification

If email notification will be used for Siebel Training, you must log in to the application (for example, ERM Administration) and make sure the expiration date for the workflow policies are later than the current date.

To configure workflow policies for email notification

1. From the application-level menu, choose Navigate > Site Map > Administration - Business Process > Policies.
2. In the Policies List, query for the eTraining Policy Group.

   Four policies are returned:

   • Training Course Confirmation Email
   • Training Class Confirmation Email
   • Training Class Reminder Email
   • Training Class Waitlisted Email
3. For each policy, change the Expiration date to a date in the future.
4. Activate the following workflow processes:
   • Course Confirmation Email (Training)
   • Class Confirmation Email (Training)
   • Class Reminder Email (Training)
   • Class Waitlisted Email (Training)