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Siebel Training Guide
What's New in This Release
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Getting Started with Siebel Training
Siebel Training Installation and Configuration Overview
Administrator Setup Tasks
Setting Up Automatic Training Notification Messages
Verifying and Activating Training Workflow Processes
Configuring Workflow Policies for Training Email Notification
Configuring the Email Driver and Notification Templates for Training
Customizing the Training User Interface
Navigating to Training Administration Screens
Setting Up a Delegated Training Administrator
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Setting up Training Regions and Locations
Process of Defining Training Regions and Locations
Defining Regions and Region Hierarchies
Defining Training Locations
Defining Classroom Characteristics and Resources
Specifying Hotels Located Near a Training Location
Adding Links to a Training Location
Assigning a Class to a Training Location
Resolving Scheduling Conflicts at a Location
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Adding Materials to a Training Library
Process of Adding Materials to a Training Library
Adding Files to the Training Library
Modifying a Training Library File
Changing the URL in a Training Library Record
Downloading a Training Library File
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Setting Up Training Courses
Process of Setting Up Training Courses
Adding or Modifying a Training Course
Specifying Training Course Details
Specifying Training Course Topics
Specifying Training Course Objectives
Specifying Training Skills
Specifying Prerequisites and Related Courses
Specifying Training Course Materials
Specifying Course Launching Links
Creating a Training Catalog with Categorized Courses
Creating Training Bundles
Training for Customers and Partners
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Setting Up Class Schedules and Sessions
Process of Setting Up Class Schedules and Sessions
Scheduling Classes
Specifying Additional Class Details
Scheduling Class Sessions
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Importing an AICC or SCORM Course
About AICC and SCORM Standards
The AICC Specification and Siebel Training
The SCORM Specification and Siebel Training
Scenario for Importing an AICC or SCORM Course
Process of Importing an AICC or SCORM Course
Preparing for AICC and SCORM Course Import
API Adapter Cross-Server Security Issue
Lesson Content and Siebel Training on the Same Server
Lesson Content and Siebel Training on Different Servers
Importing an AICC Course into Siebel Training
Importing a Packaged SCORM Course into Siebel Training
Importing an Unpackaged SCORM Course into Siebel Training
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Setting Up a Training Curriculum
Process of Setting Up a Training Curriculum
Training Curriculum Elements
Adding a Training Curriculum
Specifying Training Curriculum Steps
Specifying Courses for the Training Curriculum Steps
Modifying Records, Canceling Changes, and Deleting Curriculum Paths
Viewing and Adding Training Curriculum Enrollments
Specifying Training Curriculum Materials
Releasing a Curriculum to Training Users
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Creating and Modifying Skills Tests
About Creating Skills Tests and Test Questions
Process of Creating Skill Tests and Questions
Creating Training Test Questions and Answers
Creating and Verifying Training Question Pools
Creating Headers and Footers for Training Test Elements
Adding a Skills Test for Training
Modifying a Skills Test Record
Specifying Skills Test Details
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Managing Enrollments, Test Results, and Reports
Process of Working with Enrollments, Cancellations, Test Results, and Reports
Adding and Viewing Course Enrollments
Viewing Enrollment Information for a Self-Paced Course
Viewing Enrollment Information for a Scheduled Class
Viewing All Course and Class Registration Information
Viewing All Curriculum Enrollments Information
Viewing Partner Enrollments
Registering Training Customers
Registering a Customer for a Self-Paced (CD-ROM or Web) Course
Enrolling Groups for Self-Paced and Scheduled Class Sessions
Enrolling Students (Delegated Administrator)
Canceling Training Enrollments
Manually Viewing and Scoring Skills Tests
Generating Training Reports
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Accessing the Training Site
Process of Accessing the Siebel Training Site
Logging in for Enterprise Application End Users
Siebel Training Web Site Login Methods
Browsing a Training Site Anonymously
Registering as a New User for Training
Logging in with an Established User ID and Password
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Finding and Viewing Training Information
About the Training Learning Center
Process of Finding Training on the Siebel Training Web Site
Finding Available Training
Finding Available Curriculum Paths
Finding Training Library Materials
Finding Training Materials for a Course or Curriculum
Using the Siebel Catalog
Assessing Skills and Development
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Course Registration, Withdrawal, and Completion
About Training Course or Class Registration
Process of Registration, Withdrawal, and Completing Courses
Registering for a Media-Based Course
Registering for a Scheduled Class
Submitting Third-Party Training Events for Manager Approval
Using the Siebel Catalog to Register for Training
Viewing My Training Enrollments Information
Launching a Web-Based Course
Enrolling in a Curriculum and Viewing Curriculum Progress
Withdrawing from a Course, Class, or Curriculum
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Taking Tests, Tracking Progress, and Viewing Transcripts
Process of Taking Tests, Tracking Progress, and Viewing Transcripts
Taking a Skills Test
Reviewing Skills Test Results
Checking the Transcript
Assessing Training Progress of Employees (Manager)
Viewing and Approving Third-Party Training
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Siebel Training Workflow Processes
Siebel Training Workflow Processes
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Lists of Values (LOVs) for Training
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AICC and SCORM File Structure
CRS (Course File)
AU (Assignable Unit File)
DES (Descriptor File)
CST (Course Structure File)
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Siebel Training Processes
Example Process Flow for Setting Up Training Courses
AICC or SCORM Course System Processes
AICC Course Launch Processes
SCORM Course Launch Process
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