Siebel Training Guide > Course Registration, Withdrawal, and Completion >

Withdrawing from a Course, Class, or Curriculum

If end users have registered for a course, class, or curriculum that is offered using Training, but later need to cancel the registration, Siebel Training allows them to do so.

NOTE:  Many organizations specify the last date on which a cancellation is accepted. You cannot automatically cancel your registration after this date has passed; in order to cancel, you must obtain special approval from the instructor or training administrator.

Withdrawing from a Course or Class

Perform the steps in the following procedure to withdraw from a media-based course or live/classroom class.

To cancel your registration for an upcoming course or class

1. Log in to the Training Web site with the user ID and password you used to register for the course or class.
2. On the Training home page, click the My Training link in the left navigation bar, and then click the link for My Training Enrollments.
3. Click one of the following links, depending on the type of training you want to cancel:
   • My Media Training
   • My Live/Classroom Training

     The My Media Training and My Live/Classroom Training lists appear.

4. Click the link in the Course Name field for the course or class you want to drop.

   A My Course Details or My Class Details form appears. The information about the selected course or class appears.

5. In the header, click Drop to withdraw.
   • If cancellation are allowed for the course or class at the time you click Drop, your cancellation is accepted automatically, and the course or class no longer appears.
   • If cancellation are not allowed for the course or class at the time you intend to cancel (the cancellation deadline has passed), the Drop button is not visible from the Course Details page. You can check the cancellation period for a class by viewing the Cancellation Deadline field in the Class Details view page. The Cancellation Deadline is the date on which users no longer have access to the Drop button for course cancellation.

Withdrawing from a Curriculum

If end users have enrolled in a Training curriculum, but later need to cancel the enrollment, they can drop the curriculum in much the same way they can drop a course or class.

To withdraw from a curriculum

1. Log in to the Training Web site.
2. On the Training home page, click the My Training link in the left navigation bar, and then click the My Curriculums link to display the My Curriculums list.
3. Query for the curriculum, and then click the link in the Name field.
4. On the My Curriculum Details form, click Drop.

   The curriculum is removed from the My Curriculums list.

NOTE:  If a user wants to enroll in a curriculum after canceling, that user must contact the training administrator to change the status from Cancelled to In Progress.