This appendix includes tables referenced by multiple chapters, details about how email is processed through drivers, and an overview of the information you need when you upgrade from Release 6.x to Release 7.7 of Siebel Email Response. It includes the following topics:

• Solutions and Templates Decision Table
• Routing and Queuing Methods Comparison Table
• Siebel Email Response and Business Services
• How the Internet SMTP/POP3 Driver Processes Email Messages
• Processing Internally Generated Attachments in Siebel Email Response
• Upgrading to Siebel Email Response Release 7.7