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Authenticating a Sender's Address Using an Alternate Email Address

Your business might want to store more than one email address per contact in the Siebel database. One way to accomplish this is to use the Alternate Email Address field in the Contact business component. This field has multiple values and the data is stored in the Address field of the Communication Address business component.

The following scenario describes how to change standard workflow processes so that they will check the Alternate Email Address field to authenticate the sender of inbound emails.

Using Siebel Tools to Create a New Business Object

Because the Alternate Email Address field in the Contact business component is a multivalue field, you can use Siebel Tools to determine the destination business component and the destination field that stores the data. To find the destination business component, check the multivalue link that is associated with the field. The destination field is defined as a field parameter. For this example, the Alternate Email Address field in the Contact business component uses the data in the Address field of the Communication Address business component. These values will be used to define the input arguments in the Lookup Sender step.

Before you can use the Communication Address business component in the workflow, you must define it as part of a business object in the repository. Because Communication Address is not defined as part of a business object in preconfigured workflows, you need to create a new business object in Siebel Tools. For more information about creating business objects, see Using Siebel Tools.

Open Siebel Tools and use the object explorer to select the Business Object object. Create a new business object and call it Communication Address. Add two business object components to the business object, Contact and Communication Address. Set the link parameter on the Communication Address business object component to Contact/Communication Address. Navigate back to the business object level and set the primary business component to Contact. Compile the changes into the .srf used by the Siebel Server. Typically it is the siebel.srf file located in the [SIEBSRVR]\objects directory on the Siebel Server machine.

Changing the Lookup Sender Step to Capture Alternate Email Address

After the SRF file has been recompiled and the Siebel Server restarted, perform the following steps to change the Lookup Sender step.

To change the Lookup Sender step to find the alternate email address

1. In the Siebel Tools Object Explorer, select the Workflow Processes object.
2. In the Workflow Processes list, perform a query for Process Name = eMail Response - Process Service Request.
3. In the Workflow Processes list, select eMail Response - Process Service Request and click Revise.

   The status of the eMail Response - Process Service Request workflow process changes to In Progress.

4. In the Workflow Processes list, right-click eMail Response - Process Service Request and choose Edit Workflow Process.

   The Business Designer appears.

5. Right-click the Lookup Sender step and choose Show Input Arguments.
6. In the Input Arguments list, make the following changes:

   Input Argument	Type	Value
   Business Object	Literal	Communication Address
   Business Component	Literal	Communication Address
   Email Address	Process Property	Address
   Query	Literal	Address
   Value	Literal	Person Id (the foreign key that stores the row Id of the contact)

7. Right-click the Lookup Sender step and choose Show Output Arguments.
8. In the Output Arguments list, make the following changes:
   1. Delete Account Id.

      NOTE:  To recapture the Account Id, see Recapturing the Account Id.

   2. Change the argument from Object Id to Person Id.