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The Siebel eSales Web Site

When customers log in to a Siebel eSales Web site they see a home page like that in Figure 1. The home page provides an overview of the Web site and displays the accessible catalogs, auctions (if using the optional Siebel eAuction module), and recommended products. Registered users can also access their account information.

Figure 1. Siebel eSales Home Page

The Web site uses the templates provided with Siebel customer applications. One use of these templates is to create portal pages to which you can add text as well as links to HTML pages and documents. Portal pages are useful for displaying marketing collateral, news articles, group news, financial information, press releases, and other kinds of unstructured content.

For information on customizing Web pages, see Siebel Tools Reference.

Customers link to other pages by clicking tabs or hyperlinks on the home page. The following pages display more detailed information:

• Catalog. The Catalog page provides access to the products and services on your company's Siebel eSales Web site.
• Auctions. The Auctions page is where customers can view, create, and participate in auctions, provided your Web site uses the optional Siebel eAuction module.

  For more information on auctions, see Siebel eAuction Guide.

• Shopping Cart. The Shopping Cart stores the products and services selected by customers. Each line item in the Shopping Cart displays the reference price of the item, as well as the customer's personalized price.
• My Account. The My Account page allows end users to update their user profiles, as well as view their favorites, saved quotes, saved orders, and registered products.

  By registering and tracking their products, end users can receive product news or alerts, track warranty agreements, receive recommendations on scheduled services, and submit and track service requests related to their products.

  Through the My Account page, end users can check their outstanding order status. They can also reorder items from their favorites list, templates, and orders.

  Registered users with delegated customer administration privileges can add other users and edit user profiles. Delegated customer administrators can set the roles of other users within their accounts. The role indicates whether a registered user has both purchasing and administrative responsibilities.

  All quotes and orders for a user are visible to that user on the My Account page, including those created in Siebel Sales, Siebel Call Center, and Siebel eAuction.

  NOTE:  If you do not want a user to be able to order a particular item from his or her favorites list or templates, you must delete the item from the appropriate price list or make it inactive. Removing the item from the catalog will not prevent the user from ordering that item.

  NOTE:  If your company also has a license for Siebel Orders, depending on your configuration, asset records may be created automatically. This does not prevent end users from registering products that they did not buy from your company. For more information about registered products, see Siebel eService Administration Guide.

• Parametric Search. Parametric search allows users to take advantage of the class system by searching for products based on values of the attributes of those products. Instead of entering free-form search strings into a full-text search engine, users of parametric search can select from known attributes (for example, color, size, shape, and maximum temperature) of a particular class of products. They can then compare the products that result from their search.
• Contact Us. The Contact Us page allows customers to contact your company for customer service or sales by email, mail, and fax. It also allows customers to locate the nearest branches of your company. See Siebel eService Administration Guide for additional information.