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Siebel Marketing Guide > Campaign Plans and Campaigns > Setting Up Campaign Assignment Skills >

Defining Campaign Skill Items

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Use the following procedure to define items for each campaign skill associated with your campaign.

To associate skill items with a skill

Use the step in the following list that applies to your product:
In Siebel Marketing, from the application-level menu, choose View > Site Map > Campaigns > All Campaigns Across Organizations.
In Siebel Campaigns, from the application-level menu, choose View > Site Map > Campaign Administration > All Campaigns Across Organizations.
In the Campaigns list, select the campaign and click the Assignment Skills view tab.
In the Assignment Skills list, select a skill.
Scroll down to the Campaign Skill Item list and create a new record.
In the Campaign Skill Item list, complete the fields defining the properties for each Skill item.

Table 61 defines the skill items in the standard product that may be associated with a skill. Some items are associated with more than one skill.

Table 61. Skill Item Fields

Skill Item Field	Action
Activity Category	The activity category that must be performed for the campaign. For example, a campaign might need agents skilled in performing outbound calls to knowledgeable individuals or agents that can perform a demonstration.
Currency	The type of currency skill needed for the campaign.
Email Recipient Profile	The profile for the email recipient. If you have groups of agents with different types of email addresses, such as @support.com or @sales.com, Assignment Manager will assign based on a section of the email address of agents.
Expertise	The expertise required for this skill. Options in the standard product are Novice, Intermediate, and Expert.
Industry	The industry that the skill references.
Language Code	The language associated with the skill.
Product	The product associated with the skill
Product Line	The product line associated with the skill.
Product Wildcard or Product Line Wildcard	Select Product Wildcard or Product Line Wildcard if you want Assignment Manager to evaluate the specified string value during a search of Product or Product Line names. For example, if you type Product Wildcard criteria with a value of Sales, a search will be performed for products containing that string of characters, such as Siebel Sales, Siebel eSales, and so on.
Revenue	Revenue can be used to assign agents to a campaign based on a revenue number. For example, only certain agents may be qualified to handle high value customers who generate revenue over $1M. Click the Revenue select button and use the calculator to type the revenue figure and click the equal (=) sign.

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