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Viewing a Trend Analysis by Employee Chart

The Campaign Trend Analysis chart displays the total number of responses generated by each employee across campaigns over a period of time. The period can be specified by day, week, month, quarter, or year.

Perform the following tasks before generating the chart:

  1. From the application-level menu, choose View > Site Map > Campaign Administration > All Campaigns Across Organizations.
  2. Select the campaign and click the Responses view tab.
  3. Review the list of responses, making a note of the description and user.
  4. From the application-level menu, choose View > Site Map > Responses > All Responses.
  5. For each response you found in Step 3, make sure that the Created By field contains the User ID of the employee who handled the response and, therefore, owns it.

 Siebel Marketing Guide, Version 7.5, Rev. A 
 Published: 18 April 2003