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Siebel eService Administration Guide Addendum for Industry Applications > Administering Siebel eBanking and Siebel eBrokerage >
Customer Service Page
A service request is a customer's request for assistance on products or services they have purchased. All service requests include a service request number, a title, a description, and a status.
Examples of service requests include:
- Requests for financial account statements
- Requests for check copies
- Check orders
- Requests for bank checks
- Requests to stop payments
- Other reports of problems
Registered users submit new service requests and check service request status through the views in the Customer Service page.
Service requests can be assigned manually to service agents, or an administrator can create assignment rules to automatically assign service requests to agents by criteria such as product expertise.
From the Customer Service page, users can ask for assistance on products or services they have purchased.
Table 6 shows a mapping between the views and applets in the customer application to the related views in Siebel eFinance (the employee application). The view names listed are the display names observed by the end user; they are not the view names found in Siebel Tools.
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Siebel eService Administration Guide Addendum for Industry Applications, Version 7.5, Rev. A Published: 18 April 2003 |