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Service Request Associate with Activity


This ASI allows a user to associate an activity with a service request within the Siebel application. Figure 60 describes the structure of this ASI.

Figure 60.  Service Request Associate with Activity

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Table 133 lists the integration object and method of this ASI.

Table 133.  Service Request Associate with Activity Components
XML Method for SOAP
Integration Object
Integration Object XML Tag
SvcMgmtAssociateActivity
CRM Service Request Activity Interface
ListofCrmServiceRequestActivityInterface

Table 134 lists the integration components and the field attributes.

Table 134.  Service Request Associate with Activity ASI Fields
Name
XML Tag
Data Type
Length
Req.
Notes
Service Request
Service Request
 
 
 
Primary integration component.
User key field: SR Number.
Account
Account
DTYPE_TEXT
100
 
 
Closed Date
ClosedDate
DTYPE_UTCDATETIME
7
 
 
Conflict Id
ConflictId
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Contact Account
ContactAccount
DTYPE_TEXT
100
 
 
Contact First Name
ContactFirstName
DTYPE_TEXT
50
 
 
Contact Last Name
ContactLastName
DTYPE_TEXT
50
 
Used for picking a related entity.
Created
Created
DTYPE_DATETIME
7
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Description
Description
DTYPE_TEXT
2000
 
 
Id
Id
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Mod Id
ModId
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
SR Id
SRId
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
SR Number
SRNumber
DTYPE_TEXT
64
 
User key field for Service Request.
Status
Status
DTYPE_TEXT
30
Y
Bound by SR_STATUS LOV.
Updated
Updated
DTYPE_DATETIME
30
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Operation
Operation
DTYPE_TEXT
30
 
System field.
Searchspec
Searchspec
DTYPE_TEXT
250
 
System field.
Action
Action
 
 
 
Integration component.
User key field: Description.
Conflict Id
ConflictId
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Created
Created
DTYPE_DATETIME
7
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Description
ActionDescription
DTYPE_TEXT
100
 
User key field for Action.
Id
Id
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Mod Id
ModId
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Planned
Planned
DTYPE_UTCDATETIME
7
 
 
Primary Owned By
PrimaryOwnedBy
DTYPE_TEXT
50
 
Used for picking a related entity.
Priority
Priority
DTYPE_TEXT
30
 
Bound by ACTIVITY_PRIORITY.
Started
Started
DTYPE_UTCDATETIME
7
 
 
Status
Status
DTYPE_TEXT
30
 
Bound by EVENT_STATUS.
Updated
Updated
DTYPE_DATETIME
7
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Operation
Operation
DTYPE_TEXT
30
 
System field.
Searchspec
Searchspec
DTYPE_TEXT
250
 
System field.


 Application Services Interface Reference 
 Published: 15 May 2003