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Route Response

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Route Request ASI allows an application to route a marketing response from the Siebel application to an appropriate application, such as a call center, for follow-up. Table 171 lists the integration object of this ASI.

Table 171.  Route Response Integration Components

XML Method for SOAP	Integration Object	Integration Object XML Tag
MarketMgmtRouteResponse	CRM Response Route Interface	ListofCrmResponseRouteInterface

Table 172 lists all the integration component and field information. The primary integration component's user keys are listed for that component. User keys for other integration components are noted in the field definition.

Table 172.  Route Response ASI Fields

Name	XML Tag	Data Type	Length	Req.	Notes
Response	Response				Primary integration component. User key field: Id.
Account Location	Account Location	DTYPE_TEXT	50
Account Name	AccountName	DTYPE_TEXT	100		Used for picking a related entity.
Campaign Name	CampaignName	DTYPE_TEXT	50		Used for picking a related entity.
Conflict Id	ConflictId	DTYPE_ID	15		This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Created	Created	DTYPE_DATETIME	30		This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Description	Description	DTYPE_TEXT	250
Id	Id	DTYPE_ID	15		This read-only field is automatically populated by the Siebel application on insertion and cannot be updated. User key field for Response.
Media Name	MediaName	DTYPE_TEXT	100	Y	Used for picking a related entity.
Media Type	MediaType	DTYPE_TEXT	30
Mod Id	ModId	DTYPE_ID	15		This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Prospect First Name	ProspectFirstName	DTYPE_TEXT	50
Prospect Last Name	ProspectLastName	DTYPE_TEXT	50		Used for picking a related entity.
Recorder	Recorder	DTYPE_TEXT	50
Response Date	ResponseDate	DTYPE_UTCDATETIME	7
Response Type	ResponseType	DTYPE_TEXT	30		Bound by COMM_RESPONSE_TYPE LOV.
Score	Score	DTYPE_NUMBER	22
Status	Status	DTYPE_TEXT	30		Bound by FINS_CALLRPT_STATUS_MLOV LOV.
Summary	Summary	DTYPE_NOTE	16383
Updated	Updated	DTYPE_DATETIME	30		This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Operation	Operation	DTYPE_TEXT	30		System field.
Searchspec	Searchspec	DTYPE_TEXT	250		System field.

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