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Workload Criteria

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The workload criterion is a special criteria type used to balance the load between candidates. You can create workload criteria by adding workload rules in the Assignment Workload view for employees and positions, or the Assignment Organization Workload view for organizations. Workload criteria are generally used with service assignments. You can also define your own workload rules using the Workload Rules view.

NOTE:  When creating your own workload rules, keep in mind that performance may be affected if Assignment Manager is accessing a nonindex column, retrieving the total number of records, the All People or the All Organizations flag is checked on the rule, or any combination of the above.

The workload criteria apply a workload score to candidates based on their current workload. The workload score is calculated as follows:

Workload score = Score * (1 - (current workload/maximum workload))

NOTE:  The candidate's current workload excludes the workload of the current object being assigned.

Candidates with a lighter workload receive a higher score than candidates with a heavier workload. The workload score is then added to the candidate's score to generate a total score. Candidates that have workloads in excess of the maximum workload are eliminated from the assignment rule. This criteria prevents employees from being overloaded. Multiple workload criteria can be used for each assignment rule.

NOTE:  If multiple workload criteria are used, the score is added only if each workload criterion passes; that is, workload criteria function similarly to the logical `AND' statement.

Figure 6 shows a workload criteria that:

Adds 100 points to candidates with a workload of 0 items
Adds 50 points to candidates with a workload of 1 item
Adds 0 points to candidates with a workload of 2 items
Eliminates candidates with a workload of more than 2 items if the criteria is marked as Required

For information on defining workload see Defining Assignment Workload.

Figure 6.  Sample Workload Criteria

Workload criteria can be enabled for multilingual list of values (MLOV) capabilities with additional configuration. MLOV allows workload criteria to be stored in a form that can be retrieved and displayed in a variety of supported client languages. For more details on this feature, see Siebel Tools Reference.

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