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Assignment Rule Groups

Assignment Manager allows you to group assignment rules, splitting them up by business function or other categories. An assignment rule group can include multiple assignment rules, however, an assignment rule can belong to only one rule group.

Rules not associated with a user-defined group belong to a group known as Default Group. This group name (Default Group) is not visible in the Assignment Rule Group view, but is an inherent part of Assignment Manager. Rules upgraded from previous versions of Assignment Manager to version 7.5 are automatically associated with the Default Group. For information about how to create user-defined groups, see Creating Assignment Rules.

You can use rule groups to split the load between multiple assignment servers by defining a server key map. The server key map defines which rule groups load and process for each server. You can also use the server key map to configure a server to load multiple rule groups. For more information about server key maps, see Server Key Maps and Defining Server Key Maps. However, you cannot run assignment rules associated with rule groups and assignment rules associated with the Default Group on the same server because the two tasks are mutually exclusive functionalities. For example, you cannot use the same assignment server to run resource assignment (used for professional service automation and does not use rule groups) and credit assignment (used for sales and does use rule groups). You should run assignment for each on different servers.

When running batch assignment, Assignment Manager can load a particular rule group into memory for each task, resulting in better performance (as compared to batch assignment loading all active rules into memory). For more information about batch assignment, see Running Assignment Manager in Batch Mode.


 Siebel Assignment Manager Administration Guide 
 Published: 18 June 2003