Table 10. Service Requests Views
View
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Comments
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My Service Requests
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Displays all service requests assigned to end users.
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My Team's Service Requests
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Displays service requests assigned to end users' direct reports.
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All Service Requests
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Displays a list of all service requests within end users' organization.
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All Service Requests Across Organizations
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Displays all service requests across the entire list of organizations.
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Explorer
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Displays service requests in an Explorer view.
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Dealer Assignment
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Allows end users to assign a service request to a dealer or set up an appointment time with a dealer.
For information about sharing information with dealers, see Siebel eDealer Administration Guide.
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Decision Issues
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Displays information about various problems and how to explain them to customers.
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Related SRs
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Displays a list of service requests that are similar to the current service request.
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Services to be Performed
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Allows end user to categorize services needed and define the type of service.
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Solutions
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Displays a list of Frequently-Asked Questions (FAQ).
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Survey
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Allows end users to take a customer satisfaction survey.
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