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Service Requests Screen Views


Table 10 describes the functions of the views specific to the Service Requests screen.

NOTE:  For views not specific to service requests, see Table 1.

Table 10. Service Requests Views
View
Comments
My Service Requests
Displays all service requests assigned to end users.
My Team's Service Requests
Displays service requests assigned to end users' direct reports.
All Service Requests
Displays a list of all service requests within end users' organization.
All Service Requests Across Organizations
Displays all service requests across the entire list of organizations.
Explorer
Displays service requests in an Explorer view.
Dealer Assignment
Allows end users to assign a service request to a dealer or set up an appointment time with a dealer.
For information about sharing information with dealers, see Siebel eDealer Administration Guide.
Decision Issues
Displays information about various problems and how to explain them to customers.
Related SRs
Displays a list of service requests that are similar to the current service request.
Services to be Performed
Allows end user to categorize services needed and define the type of service.
Solutions
Displays a list of Frequently-Asked Questions (FAQ).
Survey
Allows end users to take a customer satisfaction survey.


 Siebel eAutomotive Guide 
 Published: 18 April 2003