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Siebel eAutomotive Guide > Working with Service Requests > End-User Procedures >

Creating a New Service Request

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Depending on how an organization is structured, representatives can receive a service request through many different channels. These channels may include:

Direct telephone calls, often routed to the representative through an Automated Call Distributor (ACD)
Email requests
Internet requests logged automatically by customers over the Internet
Customer walking into a service center

For new service issues, it will be necessary to enter a service request directly from the Service screen.

To create a service request

Navigate to the Service screen.
From the Show drop-down list, select My Service Requests.
In the Service Requests list, click New.
Complete the fields as needed.

NOTE:  Information about the service request can also be entered on the More Info form.

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