Siebel eAutomotive Guide > Working with Service Requests >

End-User Procedures

Service requests vary in difficulty, type of resolution, and impact on the organization. The typical service request cycle involves initiating a service request, resolving the customer service issue, and then tracking and analyzing the requests for process improvements which can benefit the organization by avoiding or quickening the resolution of future service issues.

The following sections describe some of the most common dealer procedures end users will perform.


 Siebel eAutomotive Guide 
 Published: 18 April 2003