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Siebel eAutomotive Guide > Working with Service Requests > End-User Procedures >

Assigning with Assignment Manager

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The assign with assistance method requires a representative to use Assignment Manager. Assignment Manager automatically designates a customer service representative or call center agent based on skill level and availability.

To assign a service request with assistance

Navigate to the Service Requests screen.
From the Show drop-down list, select All Service Requests.
In the Service Requests list, select the service request you want to assign.
Click the More Info view tab.
In the More Info form, click the menu button, and then click Assign.

NOTE:  The system either automatically assigns the service request to a representative or presents a list of potential assignees based on skills and other rating criteria. If presented with a list of eligible assignees, select one and close the assignment window.

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