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Siebel eAutomotive Guide > Working with Service Requests > End-User Procedures >
Assigning with Assignment Manager
The assign with assistance method requires a representative to use Assignment Manager. Assignment Manager automatically designates a customer service representative or call center agent based on skill level and availability.
To assign a service request with assistance
- Navigate to the Service Requests screen.
- From the Show drop-down list, select All Service Requests.
- In the Service Requests list, select the service request you want to assign.
- Click the More Info view tab.
- In the More Info form, click the menu button, and then click Assign.
NOTE: The system either automatically assigns the service request to a representative or presents a list of potential assignees based on skills and other rating criteria. If presented with a list of eligible assignees, select one and close the assignment window.
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Siebel eAutomotive Guide Published: 18 April 2003 |