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Siebel eAutomotive Guide > Working with Service Requests > End-User Procedures >
Manually Assigning the Service Request
A service request is assigned to a representative after the details have been entered, and it has been determined that the issue cannot be resolved by the receiving representative. Service requests can be assigned to a dealer or a service center with more capacity or expertise to resolve the particular service issue.
To assign a service request manually
- Navigate to the Service Requests screen.
- From the Show drop-down list, select All Service Requests.
- In the Service Requests list, select the service request to be assigned.
- Click the More Info view tab.
- In the Owner field, click the select button.
- In the Pick Service Request Owner dialog box, select the person to whom you want to assign the request, and then click OK.
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Siebel eAutomotive Guide Published: 18 April 2003 |