Bookshelf v7.5: Using Change SR Close Date to Today

Using this program, you can define a policy such that if a Service Request has an activity of type Resolution, and the SR is open for more than five days, the SR close date is changed to today's date.

When the policy triggers the workflow policy program, the program enters the current system date into the Close Date field of the Service Request record. Table 76 shows the arguments for the Change SR Close Date to Today program.

Table 76. Change SR Close Date to Today Program Arguments
Argument Name	Comment
Primary ID	Contains the row ID of the Service Request record meeting the policy condition.
Primary Table Operation Type	Specifies the table (S_SRV_REQ) and what action is to take place (Update).
Sql Statement	`select {fn now()} from &Table_Owner.S_DUAL` This statement calls the Siebel function now() to obtain the current date and uses the table &Table_Owner.S_DUAL to hold the value temporarily. The S_DUAL table is used to hold temporary values. Math functions can also be performed. For example, SQL Statement = select {fn now()}+7 from &Table_Owner.S_DUAL returns the current date plus seven days. Different RDBMS have different formats for the same function (for example, in MS SQL, the function GetDate() is used to return the current date).
Sql Statement Outputs	The "Today" variable obtains its value from the SQL statement.
New Close Date (Column)	Specifies the column in the record to be updated (ACT_CLOSE_DT).
New Close Date	Specifies the field to be updated to the value of Today.
Update Row ID	The row ID of the record you want to update. (The same as the value of the Primary ID.)