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Siebel Business Process Designer Administration Guide > Customizing Workflow Policies with Siebel Tools > Using Predefined Workflow Policy Programs >
Using Change SR Owner
If an open service request is not assigned for a certain length of time, this workflow policy program could be used to assign (change owner) a service request to the expert in the area of the specific service request. This would allow the right people to see the incoming service request and assign it appropriately.
This workflow policy program allows you to select a new owner from a picklist and put it into the field of the Service Request record matching the policy condition. Table 77 shows the arguments for the Change SR Owner program.
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Siebel Business Process Designer Administration Guide Published: 29 May 2003 |