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Siebel Business Process Designer Administration Guide > Customizing Workflow Policies with Siebel Tools > Using Predefined Workflow Policy Programs >
Using Change SR Owner to Manager
If the service request is not closed within a specific duration of time, assign the service request to the owner's manager. This would allow a proper response time to service calls.
This workflow policy program does the following:
- Uses the Primary ID as input into a SQL statement
- Uses a query SQL statement to retrieve the current value of the field Manager
- Sets the New Owner field to default to the current value of Manager
- Allows the end user to update the New Owner field optionally through a picklist
Table 78 shows the arguments for the Change SR Owner to Manager program.
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Siebel Business Process Designer Administration Guide Published: 29 May 2003 |