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Siebel Business Process Designer Administration Guide for Financial Services > Planning for Workflow Policies > Planning for Workflow Policies >
Determining What to Monitor
The first step in planning is to identify the purpose of the policy and the specific database information that needs to be monitored. For example, if the service department wants to send an email to the service request contact whenever a service request is opened with a severity level of critical, the information to record would be that which is listed in Table 40.
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Siebel Business Process Designer Administration Guide for Financial Services Published: 22 May 2003 |