Bookshelf v7.5: Introduction

This guide provides overview information on how to implement Siebel business processes. This guide is useful when you are planning a new Siebel implementation, or planning changes to an existing Siebel implementation. Overview of Siebel Business Processes briefly explains business processes and introduces the set of business processes that Siebel Systems offers. Using Siebel Business Processes walks you through the steps involved in implementing Siebel business processes. Siebel Business Process Components and Categories provides information about how to work with the Siebel business processes offering and how to read the diagrams into which the business processes are built.

Although job titles and duties at your company may differ from those listed in the following table, the audience for this guide consists primarily of employees who are members of an implementation planning team:


Business Analyst	Persons responsible for documenting business objectives, processes, and requirements, as well as the organization of the company. The business analyst also evaluates functional and process prioritization, and maps the business objectives to Siebel business process solutions.
Project Manager	Persons responsible for creation and execution of the project plan. The project manager facilitates project communication, monitors project scope, resolves project issues, and makes sure that deadlines are met.
Executive Sponsor	Persons responsible for executive-level sponsorship of the project, who actively participate in the project, and drive commitment to schedules. In conjunction with the project manager, the executive sponsor is responsible for validation and execution of the implementation plan.
IT Lead/Technical Architect	Persons responsible for analyzing and documenting system integration requirements. The IT lead evaluates integration complexity, the application integration strategy, and the data strategy. This individual develops systems transition strategies, reviews the Siebel solutions for impact analysis, and develops the solutions for technical requirements, such as Smartscripts, CTI, and Workflows.
Application Lead/Application Architect	Persons responsible for bridging the business and technical requirements, and developing a proposed solution for each requirement. The application lead evaluates the gap complexity and development type (such as standard configuration versus custom development) between the business requirements and the Siebel functionality. The application lead should have solid knowledge of Siebel Tools.
Workshop Facilitator	Persons responsible for conducting business requirements workshops and helping the team prioritize business goals, processes, and requirements.

This guide assumes you are familiar with Siebel applications and that you have a basic understanding of business processes. For additional resources on business processes, see Additional Resources.