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Siebel Call Center User Guide > Campaigns and SmartScripts > Evaluating Campaigns >

Viewing Campaign Responses

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Call center managers and campaign managers can view all responses to a particular campaign from the Campaigns screen, Responses view. The following procedure describes how to do this.

To view responses associated with a campaign

Navigate to the Campaigns screen.
From the Show drop-down list, select My Campaigns.
In the Campaigns list, select the campaign to which you want to view the responses.
Click the Responses view tab.
In the Response list, click the Description hyperlink of the response you would like to view additional details about.

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