Siebel Call Center User Guide > Campaigns and SmartScripts > Evaluating Campaigns >
Displaying Campaign Charts
Campaign charts allow campaign managers to assess performance and graphically display results in areas, such as incentive compensation, completed calls, and lead quality by campaign.
The following procedure describes how to display a campaign chart. All the charts that can be displayed using this procedure are charts that show information for multiple campaigns, rather than a single, selected campaign.
To display a campaign chart
- Navigate to the Campaign screen.
- In the Campaigns list, select any campaign.
- Click the Charts view tab.
You may need to click the tab jump button to scroll the view tabs to the right, in order to make the Charts view tab visible.
- In the Show drop-down list in the Charts form, select the type of chart you want to display.
Available chart types are listed in Table 7, following this procedure.
Depending on the type of chart you have chosen, one or more additional drop-down lists may appear below the Show drop-down list.
- If you wish, choose new values in drop-down lists to adjust the chart style, the specific data to represent, or other chart characteristics, and then click Go.
Table 7. Campaign Charts
Chart
|
Description
|
Campaign Achievements
|
Displays the results of the Sales Quota Plan set up for each campaign. It represents the percentage achievement of quota for each campaign.
|
Campaign Call Status Analysis
|
Displays the number of calls that have been completed versus the number of calls that have not been completed for each campaign. Call center managers can use this chart to determine which campaigns are taking longer and how to shift resources.
|
Campaign Call Status Analysis by Employee
|
Displays the number of calls that have been completed versus the number of calls that have not been completed for each campaign for a specific employee. This chart is intended for use by managers.
|
Lead Quality Analysis by Campaign
|
Displays the opportunities that have been created for opportunity campaigns. It can display the opportunities based on each campaign or the opportunities based on their lead quality.
|
My Campaign Call Status Analysis
|
Displays complete versus incomplete calls for all contacts and prospects assigned to a particular agent for a specific campaign. This chart is intended for the agent's use.
|
Opportunity Revenue Analysis
|
Displays the total number of opportunities and the expected opportunity revenue for each campaign. Bars represent opportunity revenue and red dots represent the number of opportunities.
|
Opportunity Revenue Analysis by Employee
|
Displays the total number of opportunities and the expected opportunity revenue for each employee. Bars represent opportunity revenue and red dots represent the number of opportunities.
|
Order Revenue Analysis
|
Shows the total number of orders created for each campaign and the total revenue generated for those orders.
|
Trend Analysis
|
Displays the total number of responses for each campaign over a period of time. The period can be specified by day, week, month, quarter, and year.
|
Trend Analysis by Employee
|
Displays the total number of responses generated by each employee across campaigns over a period of time. The period can be specified by day, week, month, quarter, and year.
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