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Call Center Message Broadcasting

The message bar provides message broadcasting, a method of communicating information electronically to agents and others. It may display company information or critical statistics from the phone switch, such as the number of calls in the queue or the average call handling time.

The broadcast messages appear as scrolling text in the broadcast bar at the bottom of the application. The arrows at either end of the message bar control the direction in which the text scrolls. Messages can be displayed in different colors to indicate the importance of each message. The information in the message bar can be sent to specific individuals, a group of people, or to all users.

To stop the message bar from scrolling, place the cursor on the message bar. To begin scrolling again, move the cursor away from the message bar.

NOTE:  This is the default behavior for the application. It may be changed by an administrator.

A counter, positioned to the right of the message bar, indicates how many broadcast messages there are and which message is scrolling across the screen, for example, 2 of 4. Figure 3 shows the message bar and counter.

Figure 3. Message Bar


 Siebel Call Center User Guide 
 Published: 18 April 2003