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Revision History

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Siebel Call Center User Guide, Version 7.5 Rev. A

January 2003 Bookshelf

Table 1. Changes Made in Rev. A for January 2003 Bookshelf

Topic	Revision
Call Center Communications Toolbar	Revised text.
Product Overview Managing the Customer Dashboard	Amplified information detailing dashboard access to other functional areas.
Displaying and Populating the Customer Dashboard	Replaced general reference to the communications toolbar, with reference to Siebel CTI. Edited text in note to reflect current functionality. Changed reference to communications server to Siebel CTI. Modified Customer Dashboard icon reference in the procedure, To Display the Customer Dashboard. Modified Step 1 in the procedure, To Display the Customer Dashboard.
Siebel eMail Response and Customer Communications	Added note in procedure to document that draft is created if you exit from outbound communications screen without canceling the email response.

Additional Changes

Removed What's New in This Release information from Introduction chapter.
Removed Appendix A. The views are referenced in specific topics.

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