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Siebel Communications Server Administration Guide > Advanced Communications Configuration > Integrating with Siebel Scripting Languages >
Integrating Using Server Scripts
Here are some examples of using business services and Siebel scripting with your communications configurations, such as for Siebel CTI Connect (using Dialogic CTI driver). These examples are for server-side scripting using Siebel eScript.
Event Response Example
Table 51 shows an example event response that invokes the server-layer scripting business service method CTI_Test.EvtBSGotoView. This event response retrieves work item data and generates a screen pop to the view Contact List View, with all contacts whose last name starts with the letter S.
Table 51. Event Response: OnInboundCallReceived Parameter Name Parameter Value ServiceMethod CTI_Test.EvtBSGotoView ServiceParam.myWorkItemID {SiebelWorkItemID} ServiceParam.ANI {ANI}Command Example
Table 52 and Table 53 show an example communications command and associated command data that invokes the server-layer scripting business service method CTI_Test.CmdBSGotoView. This command makes an outbound phone call to the number the user specified in the communications toolbar's text input field.
Table 52. Command: MakeCallToPhone Parameter Name Parameter Value ServiceMethod CTI_Test.CmdBSGotoView CmdData MakeCallToPhone OnEditControl TRUE
Table 53. Command Data: MakeCallToPhone Parameter Name Parameter Value ServiceParam.PhoneNumber {@Phone:PhoneTypeLookup} RequiredField.@Phone ?* Param.CallNotifyText Call from {@UserName}...Server Script Examples
Define the following server scripts in the CTI_Test business service. These scripts are invoked by the event response and command described above.
function Service_PreCanInvokeMethod (MethodName, &CanInvoke)
{
var ReturnVal = ContinueOperation;
switch (MethodName)
{
case "EvtBSGotoView":
case "CmdBSGotoView":
CanInvoke = "True";
ReturnVal = CancelOperation;
}
return (ReturnVal);
}function Service_PreInvokeMethod (MethodName, Inputs, Outputs)
{
var ReturnVal = ContinueOperation;
switch (MethodName)
{
case "EvtBSGotoView":
EvtBSGotoView(Inputs, Outputs);
ReturnVal = CancelOperation;
break;case "CmdBSGotoView":
CmdBSGotoView(Inputs, Outputs);
ReturnVal = CancelOperation;
break;
}
return (ReturnVal);
}function EvtBSGotoView(Inputs, Outputs)
{
// Getting input arguments from Event Response parameters
var itemID = Inputs.GetProperty("myWorkItemID");
var ANI = Inputs.GetProperty("ANI");
// Invoking Business Service "Communications Session Manager" method
var ctibs = TheApplication().GetService("Communications Session Manager");
var ip = TheApplication().NewPropertySet();
var op = TheApplication().NewPropertySet();
ip.SetProperty("WorkItemID", itemID);
ctibs.InvokeMethod("GetWorkItemInfo", ip, op);// Generate a screen pop to "Contact List View" with
// all the contacts whose last name start with letter "S"
var boGlobal = TheApplication().GetBusObject("Contact");
var bcContact = boGlobal.GetBusComp("Contact");
bcContact.SetViewMode(AllView);
bcContact.ClearToQuery();
bcContact.SetSearchSpec("Last Name", "S*");
bcContact.ExecuteQuery(ForwardBackward);
TheApplication().GotoView("Contact List View", boGlobal);
}function CmdBSGotoView(Inputs, Outputs)
{
// Getting input arguments from Command Data parameters
var number = Inputs.GetProperty("PhoneNumber");
// Invoking Business Service "Communications Client" method
var ctibs = TheApplication().GetService("Communications Client");
var ip = TheApplication().NewPropertySet();
var op = TheApplication().NewPropertySet();
ip.SetProperty("PhoneNumber", number);
ip.SetProperty("ProfileName", "Dialogic CTI for San Mateo");
ctibs.InvokeMethod("MakeCall", ip, op);
}
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Siebel Communications Server Administration Guide Published: 23 June 2003 |