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Inbound and Outbound Drivers

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Each driver record in the Communications Drivers and Profiles view is indicated to support, or not support, inbound or outbound communications.

CTI drivers, such as that for Siebel CTI Connect (using Intel NetMerge), are for both inbound and outbound communications. They also support agent interactivity within the Siebel application.
The user-interactive driver for email supports agent interactivity within the Siebel application. It does not directly support either inbound or outbound communications.
The Push Keep Alive driver is an interactive driver that provides a service for agent communications sessions. It does not directly support either inbound or outbound communications.
Communications drivers for email or fax, such as Internet SMTP/POP3 Server, support both inbound and outbound communications. Inbound functionality for such a driver is applicable only to Siebel eMail Response.
Drivers for SMS wireless messaging (for Siebel Wireless Messaging) support inbound communications (Wireless Messaging 1-Way) or both inbound and outbound communications (Wireless Messaging 2-Way).
Drivers for WAP Push, FTP, and paging support outbound communications only.

For more information about interactive drivers, see Interactive Drivers.

NOTE:  The Inbound and Outbound fields are for informational purposes. Do not modify the values for these fields for the drivers provided by Siebel Systems.

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