Siebel Communications Server Administration Guide > Configuring Session Communications > Exporting and Importing Configuration Data >

Example Section from .def File

Each .def file includes lines like the ones in the following example, from a configuration that supports Siebel CTI Connect.

; --- Handle inbound customer call ---

[EventHandler:InboundConsumerCall]
    DeviceEvent            = "TpAnswered"
    Response               = "InboundConsumerCall"
    Filter.CollectedDigits = "?*"
    Order                   = "3"

[EventResponse:InboundConsumerCall]
    QueryBusObj   = "Consumer"
    QueryBusComp  = "Consumer"
    QuerySpec     = "[CSN]='{dtmfDigits}'"
    SingleView    = "Consumer Detail View"
    FindDialog    = "Consumer"
    FindField.CSN = "{dtmfDigits}"
    SingleLog     = "LogIncomingCallConsumerFound"
    Log           = "LogIncomingCallConsumerNotFound"

[EventLog:LogIncomingCallConsumerFound]
    Display                      = "TRUE"
    BusObj                       = "Consumer"
    BusComp                      = "Action"
    LogField.Type                = "Call - Inbound"
    LogField.'Contact Id'        = "{Consumer.Id}"
    LogField.Description         = "Inbound consumer call"
    LogField.'Call Id'           = "{refId}"
    AfterWork.'ACD Call Duration' = "{@WorkDuration}"

[EventLog:LogIncomingCallConsumerNotFound]
    BusObj                       = "Consumer"
    BusComp                      = "Action"
    LogField.Type                = "Call - Inbound"
    LogField.Description          = "Unknown Consumer CSN({dtmfDigits})"
    LogField.'Call Id'           = "{refId}"
    AfterWork.'ACD Call Duration' = "{@WorkDuration}"


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003