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Using HTML Email

HTML email messages are supported for both outbound and inbound email, and for all Siebel application features that employ Siebel Communications Server to process email.

For more information, see Template Content and Formatting, Editing and Formatting Controls for Send Email and Send Fax, Editing and Formatting Controls for Template Text Field.

For inbound email, the HTML email is rendered in the browser (running the Siebel client) according to the capabilities of the browser.

For outbound email, HTML tagging may be applied in various ways or by various features, including any combination of the following:

When users have specified HTML editing user preference settings, the HTML tags that are applied by the HTML editing controls in the Send Email window or in Siebel eMail Response replies in the Communications screen are subject to the capabilities of the supported browser. Some tags are implicitly inserted, regardless of whether a user has employed any specific HTML editing controls. Other tags are applied, or removed, by the browser, as the user formats the email text using these controls.

If HTML outbound email is generated, as outlined above, then an email message that is actually sent may be constructed as multipart MIME alternate email, containing an HTML version and a plain-text version of the message. This behavior can be specified by setting the parameter Create Plain Text From HTML to TRUE for the Internet SMTP/POP3 Server communications driver or for applicable profiles.

For details, see Driver Parameters for Internet SMTP/POP3 Server.

The Ignore HTML Tags setting, in the Spelling tab of the User Preferences screen, will cause spell checking to ignore any text enclosed in angle brackets (< and >), even text that did not derive from HTML tags. If an open angle bracket (<) appears in the text, then the Check Spelling feature will ignore all subsequent message text, because it expects a matching closing angle bracket (>).

For more information about the user preferences that determine whether users can access editing controls for directly formatting HTML outbound email, see Preference Settings in the Outbound Communications Tab.

For more information about HTML formatting for the Send Email window, see Editing and Formatting Controls for Send Email and Send Fax.

For more information about HTML formatting for Siebel eMail Response, refer to Siebel eMail Response Administration Guide and Siebel Call Center User Guide. See also Activity Attachments Stored for Inbound Email.

For more information about HTML issues for communications templates, see Configuring Communications Templates.

For more information about using HTML email with Siebel Marketing, refer to Siebel Marketing Guide.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003