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Siebel Communications Server Administration Guide > Using Email, Fax, and Other Systems > Supporting Email Interactivity >
User-interactive Email Driver
The User-interactive Email driver enables agents to use the communications toolbar for inbound email communications work items, in support of Siebel eMail Response, when deployed in conjunction with Siebel Universal Queuing. The Channel Type for this driver is Email.
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Siebel Communications Server Administration Guide Published: 23 June 2003 |