Bookshelf Home | Contents | Index | Search | PDF |
Siebel Employee Relationship Management Administration Guide > Setting Up Siebel HelpDesk >
Configuring Siebel HelpDesk to Use SupportSoft
You can use Siebel Tools to configure your Siebel HelpDesk to use SupportSoft.
To configure Siebel HelpDesk to use SupportSoft
- Use Siebel Tools to set up the Diagnostic Option.
- Create an image control with the following properties:
Name = ImageDiagnostics
HTML Bitmap = HM_PG_FORM_LIBRARY
HTML Display Mode = EncodeData
HTML Type = ImageButton
Method Invoked = GotoUrl
Visible - Language Override = Y
- Add a User Property to the ImageDiagnostics controls with the following properties:
Name = Url
Value = http://localhost/siebel/diagnostics.asp
- Create a link control with the following properties:
Name = LinkDiagnostics
Label = Diagnose a Problem
HTML Display Mode = EncodeData
HTML Type = Text
Method Invoked = GotoUrl
Visible - Language Override = Y
- Add a User Property to the LinkDiagnostics controls with the following properties:
Name = Url
Value = http://localhost/siebel/diagnostics.asp
- Create a label control with the following properties:
Name = LabelDiagnostics
Label = Diagnose a problem with your IT equipment
HTML Display Mode = EncodeData
HTML Type = Label
Visible - Language Override = Y
- Use Siebel Tools to set up the Quick Fix Option.
- Create an image control with the following properties:
Name = ImageQuickFix
HTML Bitmap = HM_PG_TROUBLESHOOT
HTML Display Mode = EncodeData
HTML Type = ImageButton
Method Invoked = GotoUrl
Visible - Language Override = Y
- Add a User Property to the ImageQuickFix controls with the following properties:
Name = Url
Value = http://localhost/siebel/quickfix.asp
- Create a link control with the following properties:
Name = LinkQuickFix
Label = Fix an Application
HTML Display Mode = EncodeData
HTML Type = Text
Method Invoked = GotoUrl
Visible - Language Override = Y
- Add a User Property to the LinkQuickFix controls with the following properties:
Name = Url
Value = http://localhost/siebel/quickfix.asp
- Create a label control with the following properties:
Name = LabelQuickFix
Label = Fix an application or a system setting
HTML Display Mode = EncodeData
HTML Type = Label
Visible - Language Override = Y
For more information on using Siebel Tools, see Siebel Tools Reference.
Bookshelf Home | Contents | Index | Search | PDF |
Siebel Employee Relationship Management Administration Guide Published: 18 April 2003 |