Siebel Employee Relationship Management Administration Guide > Setting Up Siebel HelpDesk >

Configuring Siebel HelpDesk to Use SupportSoft

You can use Siebel Tools to configure your Siebel HelpDesk to use SupportSoft.

To configure Siebel HelpDesk to use SupportSoft

  1. Use Siebel Tools to set up the Diagnostic Option.
    1. Create an image control with the following properties:

    Name = ImageDiagnostics

    HTML Bitmap = HM_PG_FORM_LIBRARY

    HTML Display Mode = EncodeData

    HTML Type = ImageButton

    Method Invoked = GotoUrl

    Visible - Language Override = Y

    1. Add a User Property to the ImageDiagnostics controls with the following properties:

    Name = Url

    Value = http://localhost/siebel/diagnostics.asp

    1. Create a link control with the following properties:

    Name = LinkDiagnostics

    Label = Diagnose a Problem

    HTML Display Mode = EncodeData

    HTML Type = Text

    Method Invoked = GotoUrl

    Visible - Language Override = Y

    1. Add a User Property to the LinkDiagnostics controls with the following properties:

    Name = Url

    Value = http://localhost/siebel/diagnostics.asp

    1. Create a label control with the following properties:

    Name = LabelDiagnostics

    Label = Diagnose a problem with your IT equipment

    HTML Display Mode = EncodeData

    HTML Type = Label

    Visible - Language Override = Y

  2. Use Siebel Tools to set up the Quick Fix Option.
    1. Create an image control with the following properties:

    Name = ImageQuickFix

    HTML Bitmap = HM_PG_TROUBLESHOOT

    HTML Display Mode = EncodeData

    HTML Type = ImageButton

    Method Invoked = GotoUrl

    Visible - Language Override = Y

    1. Add a User Property to the ImageQuickFix controls with the following properties:

    Name = Url

    Value = http://localhost/siebel/quickfix.asp

    1. Create a link control with the following properties:

    Name = LinkQuickFix

    Label = Fix an Application

    HTML Display Mode = EncodeData

    HTML Type = Text

    Method Invoked = GotoUrl

    Visible - Language Override = Y

    1. Add a User Property to the LinkQuickFix controls with the following properties:

    Name = Url

    Value = http://localhost/siebel/quickfix.asp

    1. Create a label control with the following properties:

    Name = LabelQuickFix

    Label = Fix an application or a system setting

    HTML Display Mode = EncodeData

    HTML Type = Label

    Visible - Language Override = Y

For more information on using Siebel Tools, see Siebel Tools Reference.


 Siebel Employee Relationship Management Administration Guide 
 Published: 18 April 2003