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Siebel Employee Relationship Management Administration Guide > Setting Up Siebel HelpDesk >

Setting Up Alerts Online

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The Alerts Online module allows employees to monitor the status of critical infrastructure systems. Status for different systems appears in the Alerts Online view from the Siebel HelpDesk page. Employees can click a system hyperlink to view status details.

As an administrator, you use the Application Administration view to add, delete, and edit systems and subsystems and their status.

Adding Systems to Alerts Online

The Alerts Online administration screen allows you to add systems to the Alerts Online section of the HelpDesk home page. You can add, delete, and edit systems and subsystems in the System Status and Subsystem Status views.

To add a system to Alerts Online

From the application-level menu, choose View > Site Map > Application Administration > Alerts Online.
In the System Status list, add a new record and complete the fields.
In the Name field, enter the name of the system you want to track.
From the Status drop-down list, select the appropriate status of the system.

The Status field options are Currently Available, Current Outage, and Diminished Service.

Adding Subsystems to Alerts Online

The Alerts Online administration screens allow you to define the subsystems you want to track. You can add, delete, and edit systems and subsystems in the System Status and Subsystem Status views.

To add a subsystem to Alerts Online

From the application-level menu, choose View > Site Map > Application Administration > Alerts Online.
In the System Status list, query to find the system to which you want to add a subsystem.
In the Enterprise Subsystem list, add a new record and complete the fields.

The following table describes the fields in the substation record.

Field	Comments
Description	A description of the status.
ETA	The estimated date and time when the system is available again.
Location	The location of the subsystem.
Reported	The date and time when the status was last updated.
Reported By	The name of the user who reported the status.
Severity	The severity of the problem. For example, Critical, High, Medium, Low.
Status	The status of the system. For example, Currently Available, Current Outage, and Diminished Service.
Subsystem	The name of the subsystem you are tracking.

The status information is updated when you step off the record.

Refresh the page to see the changes to the status information.

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