Bookshelf v7.5: Introduction

This guide explains how to set up and administer Siebel Employee Relationship Management (ERM).

Although job titles and duties at your company might differ from the positions listed in the following table, the audience for this guide consists primarily of employees in these categories.


Compensation Planning Administrator	Persons who administer and manage the Compensation Planning application.
Content Manager	Persons who have access to the Group News Authoring views and who are responsible for authoring and approving news stories.
ERM Group News Administrator	Persons who have access to the Group News Administration views and who are responsible for creating content paths and editing submitted or completed news stories.
HelpDesk Agent	Persons responsible for administrating the Siebel knowledge base, changing the status of Alerts Online, and for setting up Assets Management. Persons with this responsibility have the ability to provide full-level support (Tier 1 and Tier 2).
Human Resources Administrator	Many organizations have Human Resources administrators to assist with creating and maintaining employee profiles. This individual can be responsible for setting up employees and handling employee requests to change profile information.
Marketing Administrators	Persons responsible for setting up and maintaining a marketing department. Duties include designing and managing campaigns, product marketing information, and product distribution lists.
Siebel Application Administrators	Persons responsible for planning, setting up, and maintaining Siebel applications.
Siebel Application Developers	Persons who plan, implement, and configure Siebel applications, possibly adding new functionality.
Siebel System Administrators	Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.

To benefit from the configuration sections of this book, you should have an understanding of the Siebel environment, Siebel applications, and the Web environment. You should also feel comfortable working with Siebel Tools.