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Recording a Customer's Decision About Payment Arrangement Terms

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After consulting with the customer, end users can record the customer's decision to accept or reject the payment plan that their company is offering.

To record the customer's decision about the payment outcome terms

Navigate to the Invoices screen.
From the Show drop-down list, select All External Invoices.
In the Invoices list, select an invoice.
Click the Payment Arrangements view tab.
Scroll down to the Payment Arrangements Outcome form and select information in the Customer Decision field to indicate the customer's decision to accept or reject the terms.

NOTE:  If your company's policy does not require a customer decision regarding a bill repayment plan outcome, the customer decision fields may not be available.

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