Siebel eEnergy Guide > Billing >

Overview of Adjustment Requests

End users must sometimes adjust customer bills for various reasons, such as to apply credit to compensate for an overcharge. The adjustment process consists of these procedures:

  1. Request an adjustment for an invoice or invoice line item.
  2. View the request outcome.
  3. Record the customer's decision to accept or reject the outcome to the request.

The next sections describe these three procedures for adjusting an invoice.

For more information about integrating the billing component with an external billing system, see Defining an Integration Workflow Process.


 Siebel eEnergy Guide 
 Published: 23 June 2003